Shipping Information

DROP SHIPMENTS:
Orders placed and paid for by one person and shipped to another party are considered "drop shipments." Payment information and credit for the order is posted to the person placing the order. It is up to the individual to confirm that credit cards and other payment information is posted to the correct party and cannot be used by the person receiving the drop shipments.

SALES TAX:
Applicable sales/use tax is charged on all orders shipped to all states that have a State sale or use tax. The tax rate is an overall average of the City, Local, Municipal, County, Region and State taxes within that state.

EXPEDITED DELIVERY:
Flint River Ranch has a network of national warehouses equipped to handle shipments within 3 to 5 business days; generally less. However, if expedited delivery is required, we suggest a small bag be ordered to meet your requirements and larger bag(s) be sent by regular UPS ground shipment. This will help reduce your additional charges for the expedited delivery.

DELAYED, LOST AND DAMAGED SHIPMENTS:
If not at home, UPS will try up to three separate attempts to make delivery. In some cases, depending up the delivery area, they may leave your package at the front of your property; otherwise, they will leave a note or mail you a notice of attempted delivery. With no response within 5 days, they will return the package to our warehouse.

Because of weather, holidays, weekends and various other reasons, your package may require extra time for delivery. While UPS is usually very efficient, sometimes packages are incorrectly routed and delayed in shipment. When confirming shipments, the date provided by customer service is the date invoiced. The actual pickup date by UPS from Flint River Ranch can be up to 24 business hours later, as UPS scheduled pickup closes at 3 PM local to the warehouse, Monday through Friday only.

If you feel a shipment has been delayed or lost and you reach our voice mail at 800.354-6858, please leave your full name, day-time phone number and your FRR order number and request a priority package trace. Some of our actions will be:

1. If UPS advises they will be delivering with 24-48 hours, no action is taken on our part and no call-back will be given as generally the package is delivered.
2. If UPS advises they cannot locate shipment, we will replace and ship a new order. You will receive a call-back and we will handle the claim with UPS.
3. If we have no record of receiving the order, we will call-back for clarification.

Orders cannot be cancelled after they have been received by the Shipping Department. FRR Customers assume responsibility for freight costs of undamaged shipments refused and returned by the customers' actions. Shipments are sent to address on the order form or the current address on our computer files. Customer assumes responsibility to keep shipping address current at the time of each order.

REFUSED SHIPMENTS & UPS CALL TAGS:
We ask that if you refuse or return our products on your own choice that you ship them back to our facilities; at your cost. However, we can arrange for UPS to come out and pick up your refused order if there is no other way. UPS charges a $7.00 fee or issuing a Return Call Tag request and it will be deducted; along with the return shipping & handling from any refund or credit due your return. We do not get any sort of discount in returned product shipping from UPS, so honestly our costs may be higher than what you might be able to get using USPS or other carrier companies. Please consider this when you are handling your refusal returns.

Also see Ordering Information